FAQ

What kind of paper and printing do you use?

Artefact maps are printed thick, acid-free, 192gsm, museum quality matte paper using eco-friendly Epson UltraChrome water based HDR inks.  We use the very best printing technology and materials to give you a print that will last for years to come.

How long do orders take to ship?

Orders are typically shipped within 2-5 business days, but can very occasionally take a few days longer if our order volume is high.  The time it takes to ship to you will depend on your location.

For custom orders, allow an extra 3-5 days for your map to be designed.

I can’t find my city.  Can you create a custom map for me?

Absolutely!  We're continually adding new cities to our catalog, but if we don't currently have what you're looking for we can create a custom map for you of any city in the world.  Just go to our Custom Map page and enter the city and state/country/region, and choose the design, color and size that you’d like.  Your custom map will be designed within 3-5 days and we will send you an email proof of your design to check before it's printed and shipped.

Can I order a map with a custom color palette?

We don’t currently have an interface for ordering custom colors, but if you send us a message through our Contact Us page explaining what you’re looking for, it’s very likely we can create it for you.

What happens if I need to return a map?

If your item arrives damaged or defective in any way, we're happy to accept it for return, exchange or refund if notified within 30 days.  Please see our complete Refund Policy.