Refund Policy


Returns

If your item arrives damaged or defective in some way, we're happy to accept it for return, exchange or refund if notified within 30 days. Just contact us here to begin the process.

Non-returnable items:
Gift cards

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.

Exchanges

We are happy to replace items if they are defective or damaged. If you need to exchange it for the same item, contact us here and send your item to: 3119 Courtney Creek Blvd. Durham North Carolina US 27713.

Shipping

To return your product, you should mail your product to: 3119 Courtney Creek Blvd. Durham North Carolina US 27713

You will be responsible for return shipping costs for your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

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